lets get to know jerry ! As a member of the operations team, Jerry's attention to detail is famous. Sometimes he's even called an octopus — but in a good way! It means he can have his hands on so many things at once.

A story about Mark's magical ability — he can turn any rainy day, or any rainy face, into sunshine.🌞

Meet our main characters! 🎬 Sales — Talks to customers, gets the deal done. Young in the industry, but has been through a lot — mature beyond her years. Amy — Travel agency intern. Curious about everything, learns fast. Jerry — Operations. Runs the hotel bus and events. Rock-solid reliable. Mark — Tour guide, multilingual. Positive, and great at small talk.

Here is one of our main characters, Amy. She went to help a tour group catch the Shinkansen at Tokyo Station... but it turned out to be quite a challenge.

When sales has to build a plan without a budget, it gets hard — and that difficulty doesn't stay contained. It trickles down to operations too, who now have to plan around the same gap. So how do we solve this?

上个月和 Alex 一起吃午餐的时候，我说要给她讲个故事。 我的故事里，主人公总是老和尚。 可能是因为小时候奶奶哄我睡觉，几乎每次都是和尚挑水的故事，一想到故事的开头，脑子里就会自动出现那句话： “很久很久以前，有一座山，山里有座庙，庙里有个老和尚……” 其实我也没有想好故事会往哪里走，只是像抖包袱一样一点一点往下讲。讲着讲着，反倒慢慢靠近了自己的真实内心，一层层剖开。 人多数时候其实并不了解自己，所以才会不停地寻找，不停地求证。 这未必是坏事，因为探索本身就是认识自己的过程。 至于最终是否能抵达想要的答案，而那个答案又是否令人满意，大概只能见仁见智。 Last month, while having lunch with Alex, I told her I would tell her a story. In my stories, the main character is almost always an old monk. Perhaps it’s because when I was little, my grandmother us